Whether you are making a payment or trying to understand an invoice, our Billing Department is available Monday through Friday, 9:00 AM–5:00 PM Eastern Time.
Use the secure online payment option provided for your invoice when available. Have the patient name, date of birth, and invoice or trip number ready.
Online Portal — Coming SoonCall the Guardian EMS Billing Department Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.
(904) 362-9003Mail a check using the payment address and instructions printed on your invoice. Include the invoice or trip number whenever possible.
Cash is not accepted.
Monday–Friday
9:00 AM–5:00 PM Eastern Time
Phone: (904) 362-9003
Fax: (904) 362-9003
Accepted: Credit card · Debit card · Check
Guardian EMS does not accept cash.
Please have the patient's name, date of birth, and invoice or trip number available whenever possible when contacting Billing.
Guardian EMS accepts credit card, debit card, and check payments.
No. Guardian EMS does not accept cash payments.
Yes. Call the Guardian EMS Billing Department at (904) 362-9003 Monday through Friday from 9:00 AM to 5:00 PM Eastern Time.
Yes. Checks may be mailed to Guardian EMS using the mailing instructions shown on your invoice. Include your invoice or trip number whenever possible.
A third party may be able to submit a payment, but account-specific information may require identity verification or authorization before it can be discussed.
Processing time depends on mail delivery and receipt. If a deadline is approaching, contact Billing before mailing payment.
Your invoice number is typically shown near the top of the Guardian EMS invoice or statement.
The trip number, when shown, appears on your transportation documentation or invoice.
A bill may reflect a patient responsibility, private-pay transport, insurance balance, or other amount associated with services provided. Contact Billing for account-specific questions.
Call Billing so the account and trip can be reviewed before making assumptions about the balance.
Contact Billing and request an itemized statement. Identity verification may be required.
Contact Billing after payment and request a receipt or payment confirmation.
Contact Billing promptly so the account can be reviewed and the appropriate correction determined.
Refunds and credits are reviewed based on the payment record, account balance, and circumstances. Billing can explain the applicable process.
Insurance billing depends on the service, payer, account arrangement, and information available. Contact Billing for your specific account.
A remaining balance may result from coverage limitations, deductibles, co-payments, non-covered services, or other payer decisions.
Contact Billing with the updated insurance information and any supporting documentation requested.
Please have the patient's name, date of birth, and invoice or trip number available whenever possible when contacting Billing.
Patient and customer information must be protected. Authorization or identity verification may be required before Guardian EMS releases account-specific information to another person.
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Call (904) 362-9003. The same number is also used for Guardian EMS fax communications.
Billing documents may be faxed to (904) 362-9003.
Contact the Guardian EMS Billing Department at (904) 362-9003 so the account can be reviewed.
Questions, scheduling, or healthcare partnership needs? Call (904) 362-9003.