Medical emergency? Guardian EMS online requests are for non-emergency transportation only. Call 911 for an emergency.
Dispatch: (904) 362-9003Fax: (904) 362-9003 · Jacksonville, Florida
Trip Calculator

Estimate your trip before you call.

Enter the pickup, destination, mileage, and any additional legs. For eligible ambulatory transportation, you can then send a trip request to Guardian EMS Dispatch. Requests must be submitted at least 24 hours before the requested transport time.

Build your estimate

Trip details

Routine appointment, follow-up, or office visit.

Verify the trip addresses to check the online request area.
Ambulatory eligibility

Make sure this service fits the patient.

Answer Yes if any statement applies. A “Yes” does not mean something is wrong—it means ambulatory transportation may not be the correct level of service.

Round trip
How it works

Simple estimate. Human coordination.

Use the calculator to estimate your transportation cost. Eligible ambulatory trips that are at least 24 hours away can be submitted to Dispatch directly from this page. Guardian EMS will review availability, trip details, service requirements, and any special circumstances before a trip is confirmed.

For an emergency, call 911. Guardian EMS services shown here are non-emergency.

Cancellation & no-show policy

Changes happen. Communication matters.

Cancel at least 2 hours before the scheduled pickup time whenever possible. Cancellations received less than 2 hours before pickup are billed the applicable base rate.

No-shows, extended waiting, additional stops, or material trip changes may result in additional charges when applicable. Dispatch can explain how a change affects your specific request.

Need to cancel or change a trip?Call Dispatch: (904) 362-9003Do not rely on email for a time-sensitive cancellation.
Trip calculator FAQs

Before you request transportation.

No. It provides an estimate and allows eligible ambulatory customers to submit a request. Dispatch must review and confirm availability.

Verify both addresses and use “Calculate road mileage” to estimate driving distance. Final billing can change if the actual route, stops, or mileage differ.

Online requests must be submitted at least 24 hours before the requested transport time. For a transportation need inside 24 hours, call Dispatch to ask about availability.

It is for patients who can walk, do not need lifting or a wheelchair/stretcher, are awake and aware of what is happening, and do not need oxygen, monitoring, medication, or medical treatment during the ride.

Do not submit the ambulatory request online. Call Dispatch so the transportation need can be reviewed. Call 911 for a medical emergency.

Cancellations made less than 2 hours before the scheduled pickup time are billed the applicable base rate.

No. It is an estimate. Actual mileage, waiting, stops, tolls, parking, trip changes, or other applicable factors can change the final charge.

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